Frequently Asked Questions
Product & Materials
What material is your jewelry made from?
All YUBIRAA jewelry is crafted with premium 18K gold plating over high-quality stainless steel base, finished with anti-tarnish coating for long-lasting shine and durability.
Is your jewelry hypoallergenic?
Yes! Our jewelry is made with stainless steel base which is hypoallergenic and safe for sensitive skin. The 18K gold plating adds an extra layer of protection.
Will the gold plating fade or tarnish?
Our jewelry features a special anti-tarnish coating that significantly extends the life of the gold plating. With proper care, your pieces will maintain their beautiful shine for years. See our Jewelry Care Tips for maintenance guidelines.
What does 18K gold plated mean?
18K gold plating means a layer of 18-karat gold is applied over the stainless steel base. This gives you the luxurious look and feel of solid gold jewelry at a more accessible price point.
Sizing & Fit
Are your rings adjustable?
Many of our ring designs feature adjustable bands for a comfortable, customizable fit. Product descriptions will specify if a ring is adjustable.
How do I find my ring size?
We recommend measuring your finger with a ring sizer or visiting a local jeweler for accurate sizing. For adjustable rings, they typically fit sizes 6-9 comfortably.
What if my jewelry doesn't fit?
Please refer to our Returns & Exchanges policy. We want you to love your YUBIRAA pieces!
Care & Maintenance
How do I clean my gold plated jewelry?
Gently wipe with a soft, lint-free cloth after each wear. Avoid harsh chemicals, perfumes, and lotions. For detailed care instructions, visit our Jewelry Care Tips page.
Can I wear my jewelry in water?
We recommend removing your jewelry before swimming, showering, or exercising. Exposure to water, chlorine, and sweat can affect the longevity of the gold plating.
How should I store my jewelry?
Store each piece separately in a cool, dry place, preferably in the original packaging or a soft pouch to prevent scratching and minimize air exposure.
Shipping & Delivery
Do you ship across India?
Yes! We ship to all locations across India.
How long does delivery take?
Standard delivery typically takes 5-7 business days within India. You'll receive tracking information once your order ships.
What are the shipping charges?
Free shipping is available on all orders.
Can I track my order?
Absolutely! You'll receive a tracking number via email once your order is dispatched. You can use this to track your package in real-time.
Returns & Exchanges
What is your return policy?
Please review our complete Return Policy for details.
How do I initiate a return or exchange?
Contact our customer service team at Contact Us with your order number and reason for return. We'll guide you through the process.
Orders & Payment
What payment methods do you accept?
We accept all major payment methods including credit/debit cards, UPI, net banking, and digital wallets through our secure payment gateway (Razorpay).
Is it safe to use my credit card on your website?
Yes! All transactions are processed through secure, encrypted payment gateways.
Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once an order is processed and shipped, modifications may not be possible.
About YUBIRAA
What makes YUBIRAA jewelry special?
YUBIRAA curates premium 18K gold plated jewelry featuring modern minimalist designs and anti-tarnish technology. We carefully select each piece for its quality, craftsmanship, and timeless appeal, ensuring our collection meets the highest standards for the contemporary woman.
Do you offer gift wrapping?
Yes! We offer elegant gift packaging options. Select gift wrapping at checkout or contact us for special requests.
How can I contact customer service?
You can reach us through our Contact page. We typically respond within 24-48 hours.
Still have questions? We're here to help! Contact us and our team will be happy to assist you.